Are You Ready to Elevate Your Career in Business Administration?
Are you an administrative whiz with exceptional IT skills?
Do you thrive on delivering top-notch service to clients?
JOB DETAILS
- Full-Time / Permanent
- Monday to Friday / 1 weekend a month with time off in lieu to be taken on weekdays.
- Salary Band 2: Based on experience.
- Location: Barnsley, S71 5PN
PERSONAL / PROFESSIONAL DEVELOPMENT:
Our client who operates in the healthcare sector are committed to your growth. You'll have the opportunity to participate in their training programs and take ownership of your development, learning, and performance.
JOB SUMMARY
As a Central Administrator, you'll play a crucial role in providing high-level administrative support, all while maintaining a strong focus on client satisfaction and effective collaboration. Your exceptional IT skills will shine as you create quality documentation and ensure seamless operations.
THE ROLE IN DETAIL:
- Utilise your advanced IT skills to produce top-quality documentation, including composing and typing correspondence and reports.
- Prioritise, schedule, and deliver regular, accurate, and timely reports in line with contractual requirements. Additionally, support the business with trend analysis and identifying areas for improvement.
- Be the driving force behind meetings, from arranging appointments to providing vital administrative support during meetings. You'll produce meeting notes, set up meetings, prepare agendas, and maintain a well-organised system for meeting-related paperwork.
- Respond to external and internal queries and requests with professionalism and discretion. You'll use your prioritisation skills and initiative to resolve operational issues, whether dealing with inquiries directly, passing them to the team, or guiding them to the right resources.
- Be responsible for compiling and completing clinical and non-clinical rotas to ensure a 3-month forecast of sufficient staffing levels. Collaborate with practice supervisors and i-HEART to oversee surgery clinics, duty rotas, and holiday coverage as needed.
- Help maintain effective administrative systems and procedures, actively suggesting and implementing improvements when necessary.
- Ensure data quality standards remain high by diligently using relevant databases.
- Work against key performance indicators to gather data insights into areas such as call response rates, service-user satisfaction, activity and productivity rates, legal and regulatory compliance, and more.
- Handle confidential and sensitive information with care, whether it's related to patients, policy issues, or corporate matters when dealing with external agencies.
- Assist with internal and external events, handling logistics like venue booking, equipment setup, invitations, speaker coordination, and attendee tracking. Some events may occur in the evenings.
- Support the logging and handling of patient complaints.
- Maintain a high standard of written work, ensuring accuracy, grammar, and spelling are impeccable.
- Foster positive relationships with staff, patients, families, carers, members, the media, and other stakeholders.
- Provide reception coverage as needed, including welcoming patients, booking appointments, answering queries, and directing incoming calls.
ESSENTIAL SKILLS:
- Previous experience within an administrative role in a fast-paced office environment
- Previous experience working with a range of staff and managers at all levels.
- Competent with Microsoft Office
- Demonstrated ability to effectively communicate (verbal and written) at all levels with both internal and external stakeholders.
- Previous experience with an inhouse system and/or database.
- Proactive, enthusiastic and motivated
- Resilient in dealing with emotive or sensitive issues.
- Hands-on with a confident, can-do attitude.
DESIRABLE SKILLS:
- NVQ Level 3 Business Administration or equivalent professional experience
- Previous experience within a healthcare business and/or working alongside clinical staff
If you're ready to take your administrative skills to the next level and be part of a dynamic team, please apply today!
If shortlisted, our client will contact you to discuss the role and your experience further.
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
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