Customer Services Coordinator /

Runcorn, Cheshire
  • Competitive salary,
  • Permanent

This leading and fast-growing company in the Chemical sector, specialising in distribution of solvents are now looking for a Customer Services Co-ordinator to join their friendly team in Runcorn, Cheshire.

Do you enjoy problem solving and working with customers and suppliers?

Is joining up operations, transport, suppliers and customers an area that interests you?

If you are such a person who is interested in such brilliant experiences, we would love to meet you.

We are a leading company within the UK Chemical sector, specialising in distribution of solvents and offering toll-manufacturing and associated bespoke services to industry.

You will join a busy, friendly and dynamic commercial team using best practice and facts to make key findings, recommendations and decisions, with regards to Health, Safety, Regulatory, Compliance, Quality and the Environment. You will make an impact on a daily basis, and quickly see the results of your work.

The right candidate will also be considered for the 2M Academy; our industry-leading development programme for Future Leadership.

This is a highly competitive position and only the best applicant will be considered. We offer a competitive salary, benefits package and the chance to be part of a fast-moving company.



  • Liaise with customers, site operations and transportation with regards to supply chain matters.
  • Receive and place customer purchase orders on to our system and manage intervening processes through to delivery.
  • Support External Account Managers with customer information, feedback, observations, etc which may have bearing on future business opportunities.
  • Maintain and update customer information in the CRM
  • Attend meetings with members of the sales team regarding customer special instructions, trends and product lines.
  • Daily communication with customers to update delivery schedules in parallel with stock availability.
  • Maintain and update customer-specific regulatory product files.
  • Coordinate new customer set-up’s, in accordance with internal procedures.
  • Implement, progress and assist resolution of Customer Complaints in conjunction with the sales, operations and supply chain teams.
  • Support and coordinate the Business Unit via management of the incoming email ‘inbox.
  • Any other administrative duties arising within the Business Unit;
  • Attend Division Sales Meetings and attend training as appropriate to widen personal knowledge of the business.


Essential: - 

  • Top performer who is comfortable in an unstructured environment which values initiative, creativity, maturity, poise and strong analytical skills
  • Strong multi-tasking ability
  • Ability to plan and prioritise workload, work under temporary pressure
  • Strong Outlook email skills, and confidence with daily use of Word and Excel
  • Ability to deliver impeccable attention to detail and accuracy
  • Structured thinking
  • Ability to exceed deadlines
  • Self-starter
  • Excellent interpersonal skills and an effective team player
  • Excellent verbal and written communication skills

Desirable: - 

  • Have a University Degree (BA/BS) in a field of study in science related degree.
  • Experience of working in supply chain/planning role desirable
  • Experience of working in a busy, fast-moving commercial office environment
  • Experience of working with CRM and Sage systems
  • Experience working at a chemical company or a chemicals distribution company


  • Salary: Competitive salary
  • Location: Runcorn, Cheshire, with occasional travel required
  • Hours: Permanent (35 hours)
  • Drivers Licence preferred


To apply for this role, please apply with an up to date CV detailing how your experience matches the requirement of the role. 

Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes, skills, experience, education and location.

Unfortunately, we are unable to provide specific feedback to applicants who are not successful. If you are not shortlisted for this role, your CV and personal data will be deleted from our system after 90 days. We would however encourage you to continue to apply for future positions.

By applying for this role, you give consent for your CV to be retained by Key Appointments. Our full Privacy Policy is available on our website.

Key Appointments UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.


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